Terms of Service

1. Service and agreement

These terms govern your use of MESHWORKS, a platform for bills of materials, purchasing, production and related manufacturing workflows. By creating an account or using the service, you agree to these terms and the Privacy Policy. You must be at least 18 and authorised to act for any organisation you represent.

Your accepted order identifies the software, deployment, licence, subscription and any implementation or support services supplied. Prices and payment conditions are set out in that order. A perpetual licence does not automatically include hosting, future versions or ongoing support.

2. Accounts and permitted use

Keep account information accurate, protect credentials and assign access appropriately. You must have the right to provide the data you upload. Do not use the service unlawfully, distribute malicious content, compromise security or access another organisation's information without permission.

Supported APIs and agents may be used within their permissions and usage limits. This does not permit unauthorised scraping, access-control bypasses, disruptive automation or redistribution of the software without permission.

3. Subscriptions and cancellation

The hosted service offers a 14-day trial without a credit card. Continued hosted access requires an active subscription. Billing follows the selected plan and accepted order, with payments processed through Stripe.

You may cancel a subscription through account settings or by contacting support. Cancellation takes effect at the end of the current paid period. Partial periods are not refunded unless your agreement or applicable law requires otherwise. Subscription price changes are notified at least 30 days before taking effect in a subsequent billing period.

4. Ownership and customer content

You retain your rights in your content. You permit MESHWORKS and authorised providers to process it as needed to supply, support and protect the agreed service and comply with law. This permission does not authorise training AI models on it, selling it or using it to derive commercial intelligence for our own benefit.

MESHWORKS retains its rights in the software and branding. You receive the usage rights specified in your accepted order. Export and deletion arrangements follow the applicable agreement and Privacy Policy.

5. AI and connected services

Review AI output before relying on it for engineering, purchasing, production or customer commitments. AI features may send request information to the configured provider. Connected services have their own terms and processing conditions. Their involvement does not remove MESHWORKS obligations for its own service or responsibilities imposed by law.

6. Availability and termination

We aim to maintain availability but do not guarantee uninterrupted service. We give reasonable notice of scheduled maintenance and changes that materially affect use where possible. Backups, recovery, support and customer-managed infrastructure responsibilities follow the agreed deployment scope. Keep independent copies of critical data.

We may suspend or terminate access for serious breaches, non-payment, fraudulent activity or legal requirements. Notice will be given unless the circumstances require immediate action. Subscription cancellation is distinct from immediate suspension. Ending support does not itself end a perpetual licence. Contact support about export before account closure.

7. Liability and law

Except as expressly agreed, the service is provided without additional warranties. To the extent permitted by law, MESHWORKS is not liable for indirect or consequential losses, and its total liability is limited to the amount paid to it in the preceding 12 months. These limits do not exclude liability or rights that cannot lawfully be excluded.

Portuguese law applies, subject to mandatory protections and applicable jurisdiction rules. If a provision is unenforceable, the remaining provisions continue to apply.

8. Changes and contact

Material changes will be notified by email or an appropriate service notice. Questions about these terms can be sent to support@meshworks.pt.